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This Data Protection Policy applies exclusively to the collection and processing of personal data for which Isoplak is responsible, within the scope of the services and products made available to its Customers.
The Isoplak website may include links to other websites belonging to commercial partners which are external to Isoplak. The provision of such links is made in good faith, and Isoplak cannot be held responsible for the collection and processing of personal data carried out through these websites, nor does it assume any responsibility regarding such websites, namely with regard to their accuracy, reliability and functionalities provided therein.
In the course of its business activity, Isoplak processes the personal data necessary for the provision of services and/or supply of products, such as name, address, tax identification number, telephone contact and email address.
In general, the personal data collected by Isoplak is intended for the management of the contractual relationship, the supply of goods and the provision of contracted services, as well as for the purpose of sending advertising relating to products, services, promotions, news and marketing. Such data also becomes part of the online store’s database, with the commitment to privacy and security in the processing and maintenance of each customer’s personal data, in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).
Isoplak collects your personal data through telephone, in writing, via its website and through the Customer Area, ensuring, whenever necessary, the prior consent of the data subject.
Some personal data is essential for the execution of a contract and, in the absence or insufficiency of such data, Isoplak may not be able to provide the product or service in question.
In the course of its activity, Isoplak may resort to third parties for the provision of certain services, such as the company responsible for accounting and technical support for the website and the online store. The personal data collected may be processed electronically and in an automated or non-automated manner and, under no circumstances, will the data collected be used for any purpose other than that for which it was collected or consent given by the data subject.
The period during which personal data is stored and retained varies depending on the purpose for which the information is processed. Whenever there is no specific legal requirement, data will be stored and retained only for the minimum period necessary to pursue the purposes for which it was collected or subsequently processed, as defined by law.
As data subjects, Customers are guaranteed, at any time, the right of access, rectification, updating, restriction and deletion of their personal data, the right to object to its use for commercial purposes by Isoplak, and the right to withdraw consent, without affecting the lawfulness of the processing carried out on the basis of that consent, as well as the right to data portability. The data subject may exercise these rights directly through this website, by email to geral@isoplak.pt or by written request addressed to Isoplak [Estrada da Atougia 2495-456 Moita Redonda].
Without prejudice to being able to submit complaints directly to Isoplak, using the contacts provided for this purpose, the Customer may also file a complaint directly with the Supervisory Authority, which is the Portuguese Data Protection Authority (CNPD), using the contacts provided by this entity for this purpose.
Isoplak uses automatic data collection systems such as “cookies”, collected collectively and anonymously, in order to optimise its services and website to the needs and preferences of the Customer and to ensure that the website display is personalised. Thus, the Customer helps Isoplak improve its website and provide a better and more personalised service. If the Customer configures their browser to block or delete cookies, Isoplak does not guarantee access to all the features, products and services offered through the website. Isoplak also uses Google Analytics cookies that allow the identification of certain demographic information for marketing purposes. Users remain anonymous to Isoplak, which receives selected information from the provider to help target marketing activities more effectively.
Isoplak reserves the right to make adjustments or changes to this Data Protection Policy at any time, and such changes will be duly published on its website.